Last updated: July 29, 2026
The Starter plan is always free; no payment is ever charged, so no refund questions apply to it.
Pro and Business plans are billed immediately on subscribing, then monthly in advance. There's no free trial period on these plans.
You can cancel anytime from your dashboard. Cancelling stops future charges; your access continues through the end of the period you've already paid for. We don't refund the unused portion of an already-billed month.
A plan change (upgrade or downgrade) takes effect at your next billing cycle; no retroactive credit is applied to the current cycle.
If you notice a duplicate charge or an incorrect amount, write to us within 30 days of the transaction; we'll correct the error and refund the excess.
If an extended outage on our end kept you from using Créno for a significant period, write to us: we review refund requests on a case-by-case basis, at our discretion, on top of any availability commitment already included in your plan.
Questions about a refund? Write to us at contact@crenoapp.com with the email address on your account.